Refund Policy
Last updated: 15 October 2026
Every Bailo Club item is printed for you individually after you order, so we handle returns a little differently from a shop selling off the shelf.
If something is wrong with your order
We will replace it or refund it, free of charge, if:
- the item arrived damaged or faulty
- the print is defective, badly misaligned or the wrong design
- you received the wrong item or the wrong size from what you ordered
- your parcel is confirmed lost in transit
Email [email protected] within 30 days of delivery with your order number and a photograph of the problem. A photo is genuinely the fastest route to a replacement — our printer needs it to reprint at their cost.
If you simply changed your mind
Because each item is made to order, we cannot accept returns for change of mind, or for the wrong size being ordered. Nothing goes back into stock — there is no stock. Please use the size guide on the product page before ordering; if you are between sizes or unsure, email us first and we will help.
Cancelling an order
Email us as soon as possible. If production has not started we will cancel and refund in full. Once an item is in production it cannot be cancelled.
How refunds are paid
Approved refunds go back to the original payment method, normally within 5–10 business days of approval, depending on your bank.
Statutory rights
This policy does not affect any rights you have under the consumer law where you live.